Legal
Refund Policy
Last updated 17 August 2026
This Refund Policy explains when purchases from Defined DayZ can and cannot be refunded. It forms part of, and should be read together with, our Terms of Use. Nothing in this policy limits any mandatory consumer rights you have under EU or Dutch law.
1. Digital Goods & Immediate Delivery
Our products are digital content delivered immediately (or within up to 48 hours for made-to-order custom items). By purchasing, you consent to immediate delivery and acknowledge that you lose your statutory 14-day right of withdrawal once delivery has begun. Purchases are therefore generally final and non-refundable once the product has been applied.
2. Failed or Missing Delivery
If your payment succeeded but a product was never delivered, or a processing error on our side prevented delivery, you are entitled to a fix. Open a ticket on our Discord and we will either complete delivery manually or, if it genuinely cannot be resolved, issue a refund for that item.
3. You Must Reach Out on Discord
Products are delivered and supported through our Discord. Made-to-order items (such as a Custom Clan Flag) also require you to submit and approve your design via a Discord ticket. If a purchase requires a ticket and you never open one, we cannot complete or refund the order.
4. Made-to-Order & Custom Items
Custom items — including Custom Clan Flags and any other made-to-order content — are non-refundable once work has begun, even where delivery takes up to 48 hours, except where the item is defective or cannot be delivered.
5. Discord Bans = No Refund
Many products and roles are tied to Discord. If you are banned from our Discord or our servers for breaking the rules, purchases are not refunded, and no compensation is provided for remaining Priority Queue time or other perks.
6. Server Shutdown & Outages
No refund or compensation is provided for remaining Priority Queue time or other items if a server is permanently shut down, nor for temporary outages, maintenance, or scheduled wipes.
7. Chargebacks
Please contact us before disputing a charge. Initiating a chargeback instead of opening a ticket may result in the revocation of all purchased products and a permanent ban from all Defined DayZ services, and may be reported to the payment processor as fraud.
8. Pre-Launch Purchases
Purchases made before the official server launch are pre-orders: they are delivered at or after launch, and any time-limited perk (Priority Queue, Wipe Pass) starts counting from launch or first delivery — not from the purchase date. Launch dates are estimates and a delay is not grounds for a refund. If the server never launches, pre-orders are refunded.
9. How to Request a Refund
Open a ticket on our Discord with your SteamID64, the product purchased, and the payment reference. If a refund is possible, you can request it there.
Questions? Open a ticket on Discord.